Support
Questions and bug reports about Koto Map and its apps — reach us here.
We're here to help you learn with confidence.
Contact form
For questions, feedback, or bug reports about Koto Map and its apps, please use the form below.
Thanks for reaching out
We've received your inquiry.
We'll review it and aim to reply within 1–3 business days.
Our reply will be sent to the email address you entered.
Your submission
- App
- Category
- Status Received
What happens next
- Received Your inquiry has been accepted.
- Review We review the details.
- Reply We aim to reply within 1–3 business days.
We do not send automatic confirmation emails. Our reply will be sent to the email address you entered.
Common topics
Frequently asked topics, grouped by category.
- Bug reportCrashes, errors, and other issues in the app
- App questionHow to use the app, features, supported devices
- Purchase / restoreBuying the app, billing, restoring a purchase
- PrivacyData handling and the Privacy Policy
Reaching us with confidence
- Replies within 2–3 business daysWe usually reply within 2–3 business days (excluding weekends and holidays).
- Form or emailContact us whichever way suits you best.
- We take care of your dataYour inquiry is managed carefully and used only for support.
Contact by email
If the form does not work for you, email us at the address below.
Please mention which app your inquiry is about — e.g. Pattai Thai, Wonton Cantonese, Bacalhau: European Portuguese, Banhmi Vietnamese, Biryani: Learn Punjabi, Taiwanese English, Shawarma: Learn Arabic, Halo-Halo: Learn Tagalog and Khachapuri: Learn Georgian.
FAQ
Paid features stayed locked after purchase
Restart the app and try restoring your purchase while online. If that doesn't help, tell us what happened when you bought it through the form.
No sound / audio doesn't play
Check your device's silent mode and volume, and the app's audio settings. If it still doesn't work, contact us with your device model.
How is my learning data managed?
Learning data is stored on your device, as a rule. See our Privacy Policy for details.
Which apps do you support?
This page handles support for Pattai Thai (Thai), Wonton Cantonese (Cantonese), Bacalhau: European Portuguese (European Portuguese), Banhmi Vietnamese (Vietnamese), Biryani: Learn Punjabi (Punjabi), Taiwanese English (Taiwan Mandarin), Shawarma: Learn Arabic (Arabic), Halo-Halo: Learn Tagalog (Tagalog) and Khachapuri: Learn Georgian (Georgian), including apps still in preparation for release. See details for each app in the apps list on our home page.